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TECHNICAL DOCUMENTATION

The Home Depot/BlackLocus - Technical Writer & Video Producer (2016 - Present)

I write user documentation for BlackLocus, the innovation lab for The Home Depot.  BlackLocus develops an internal pricing tool for The Home Depot.  I convert Github tickets and chats with Product Management into comprehendible user documentation and on-boarding videos. I also write documentation for internal processes for the BlackLocus Support team. Originally based in Austin & now continuing to work remote (part-time) in Seattle.

  • Write/Maintain the user guide in Atlassian Confluence for internal Home Depot pricing tool.
  • In Spring 2017, moving the entire wiki to internal THD Confluence to better integrate with Home Depot's internal processes.
  • Collaborate daily with SMEs: product managers, engineers, UX designers, and support team.
  • Write documentation for all internal processes for the BlackLocus Support team.
  • Project management: Use JIRA ticketing system to organize.
  • Incorporate my knowledge of HTML/CSS and SQL.
  • Heavily use Techsmith SnagIt & Camtasia to add visual aids to documentation, including animations.
  • Create high quality on-boarding videos using Adobe Premiere and After Effects.  The Home Depot then recruited me to build training videos for other internal tools too!

 

Screenshot: BlackLocus Knowledge Exchange (BLKX) documentation for OPMT

I wrote the content for all of the pages in the Page Tree on the Left Side.  Content on the Right side is the current view of page selected. I also engineered the Search of specific sections of documentation and the "Quick Links" navigation, for ease of use. 

 

Screenshot: Another Confluence page in BLKX with screenshots.

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